Return Policy For Store Purchases

We have an exchange only policy at the store. All exchanges should be done within 30 days and receipt or gift receipt should be provided in order for the exchange to be accepted. This exclude sale purchases where we offer only exchange for the same product in a different size if available.
Please make sure the items are returned new, unused and with its original packaging and all tags are still attached. We cannot accept returns of items that have been received faulty, or damaged. Unfortunately, returns that do not meet our requirements cannot be accepted and will be shipped back to you.

How to Return:

Please fill in the returns form that is provided with every order. We recommend that you track your item which will provide proof of delivery back to us. Package your items carefully, with each item in its original packaging and all labels attached. Purchase of shoes and toys must be in their original, undamaged box as it is considered part of the item. Please do not use the box as protective packaging, as we are unable to resell an item without its original packaging. Within 3 business days of receiving your returned item, we will send you a confirmation email that you have been refunded or your exchange has been accepted. For exchanges please contact us via email, using our online chat or calling our store.

Happy Shopping!

Return policy for store purchases

We have an exchange only policy at the store. All exchanges should be done within 30 days and receipt or gift receipt should be provided in order for the exchange to be accepted.

This exclude sale purchases where we offer only exchange for the same product in a different size if available.

Please make sure the items are returned new, unused and with its original packaging and all tags are still attached. We cannot accept returns of items that have been received faulty, or damaged.

Unfortunately, returns that do not meet our requirements cannot be accepted and will be shipped back to you.

How to Return:

Please fill in the returns form that is provided with every order. We recommend that you track your item which will provide proof of delivery back to us.

Package your items carefully, with each item in its original packaging and all labels attached. Purchase of shoes and toys must be in their original, undamaged box as it is considered part of the item.

Please do not use the box as protective packaging, as we are unable to resell an item without its original packaging.

Within 3 business days of receiving your returned item, we will send you a confirmation email that you have been refunded or your exchange has been accepted. For exchanges please contact us via email, using our online chat or calling our store.

Happy Shopping!